Refund policy
30-Day Return Window We accept returns within 30 days of the delivery date. To be eligible, items must be unused and in their original packaging, including all accessories, manuals, and any included materials.
How to Start a Return To initiate a return, contact us at the email address listed on our Contact page. Please include your order number and reason for return. We will respond within 2 business days with return instructions.
Return Shipping Return shipping costs are the responsibility of the customer, except in cases where the item is defective, damaged, or incorrect. In those cases, we will provide a prepaid return label or reimburse the return shipping cost.
Refunds Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method or as store credit — your choice. Please allow up to 10 business days for the refund to appear, depending on your bank or payment provider.
Non-Returnable Items The following items are not eligible for return:
- Items that have been opened, used, or damaged by the customer
- Items returned without original packaging
- Items returned after the 30-day window
Defective or Damaged Items If you receive a defective or damaged product, please contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or full refund at no cost to you.
EU Consumer Rights As an EU-based retailer, we comply with EU consumer protection law. Customers in the EU have the right to withdraw from a purchase within 14 days of receiving goods, without providing a reason, under the EU Consumer Rights Directive.